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Star CCM+ Job Manager - Stop Button
Date:
April 2019-July 2019
Role:
Lead UX Research, Strategy, and Design for Simulation Software Modernization
Team Composition:
1 UX Manager, 1 UX Designer, 1 UX Developer, 1 Scrum Master
Our team worked in support of several engineering teams and the product management team. I would frequently collaborate with the leads from those teams.
Project type:
User Experience, Enable user control over cloud based renders
Overview:
Through a series of on-site user interviews and observations we identified a gap in one of our workflows.
We had recently developed a method for users to render their calculations through a cloud server farm. These renders would often take days and were frequently calculated over the weekend. Users would come back to work and sometimes discover the data was corrupted, incomplete, or incorrect and would have to start over. They also discussed their ability to see if it was trending in a way to bring back "bad" data during the render, but lacked the ability to control once the system was engaged.
Challenge:
As STAR-CCM+ is a complex simulation platform its mature engineering user base was often assumed to manage any challenge the system might present. The recent adoption of user-research identified a long-standing gap in the rendering workflow to grant the user control over the simulation. There was a legacy of bug fixing but not a drive towards innovation.
Approach:
Reviewing notes over several interviews and observations our team identified this theme and presented it to our Job Manager engineering team. We then worked closely with the engineering team to quickly iterate solutions and expedite a HotFix for the application.
Outcomes:
• There was immediate feedback from product management and service support teams with overwhelming positive client feedback.
• These improvements affected users across the platform as this was a critical and universal workflow.
Connect with me:
While conducting extensive onsite UX research for Star CCM+ we identified a use case to improve our users' workflow by enabling them to stop the rendering process to analyze the data, make adjustments, reset the model if required.
